Terms of Use

Last update: (website release date)

1. General provisions

These Terms and Conditions govern the use of the General Energy Retail website (hereinafter referred to as the “Site”) owned by General Energy Company. By using the Site, you agree to these terms and conditions. If you do not agree, please discontinue your use of the Site.

2. Access to the Site

The website is available for viewing without registration.
Some features may require you to provide contact information or create an account.
The user agrees to provide accurate information.

3. Intellectual property

All content on the Website (text, graphics, logos, photos, videos) is the property of General Energy Company or is used legally.
It is prohibited to copy, modify, or distribute materials without permission.

4. Use of the Site

Users are prohibited from:

Using the Site for illegal activities.
Distribute malicious software.
Attempt to gain unauthorized access to servers or databases.

5. Data collection and processing

5.1. What data we collect

When using the General Energy Retail website, we may automatically or with the user's consent collect the following types of data:

Identification data: name, email address, phone number, photo (if you fill out the form).
Company identification data: name, EDRPOU code, logo/photo.
Technical data: IP address, browser type, operating system, access time.
Behavioral data: pages you view, time spent on the site, clicks.
Localization: approximate location based on IP.

5.2. Purpose of data collection

Improving site functionality and user experience.
Analytics and statistics for internal use.
Responding to user requests via contact forms.
Ensuring security and protection against abuse.

5.3. How we process data

Data is processed in accordance with Ukrainian laws on personal data protection and GDPR if the user is an EU resident.
We use encryption, certified servers, and restricted access to data.
Data is not transferred to third parties without your consent, except in cases provided for by law.

5.4. User rights

Each user has the right to:

Access their personal data.
Request its correction or deletion.
Withdraw consent to processing.
Lodge a complaint with a supervisory authority.

6. Liability

General Energy Company shall not be liable for temporary unavailability of the Website or loss of data caused by technical failures.
The Company does not guarantee the absolute accuracy of the information posted on the Website, although it strives to ensure its relevance.

7. Changes to the rules

The company reserves the right to change these Rules without prior notice.
The current version is always available on this page.

8. Contact information

For all questions related to the use of the Site, please contact customer support: seo@general.energy